The Johnny B. Guarantee: If, for any reason, you are dissatisfied with your purchase of a genuine Johnny B. product, you may return the unused portion of the product to us within 30 days of purchase for a replacement or exchange. Monetary refunds are not available.
Not every case is the same. We review every return request and determine the best approach to maintain ease of use for all parties. However, we generally abide by the following conditions:
- Method of Refund
No monetary refunds. We offer exchanges at or below the value of the product that was purchased.
- Product Condition
If the case involves returning a product, we expect the product to have minimal to no use. A customer may not use a majority of the product and submit a request for a replacement.
- Additional Charges
The customer will not incur any additional charges unless they have ordered the wrong product – in which case it is up to the customer to return the product at their own expense.
Limitation on Guarantee: Due to the proliferation of counterfeit and grey-market products being sold online and on the online marketplaces, we only recognize Johnny B. Distribution as an authorized Amazon distributor, Johnny B. cannot ensure the quality of products sold by unauthorized sellers on these websites. Accordingly, unless prohibited by law, the Johnny B. Guarantee applies only to Johnny B. products purchased from a reseller that we have confirmed is purchasing through a professional distributor and offering genuine, new, and authentic U.S. version Johnny B. Hair Care® brand products. Unless prohibited by law, the Johnny B. Guarantee does not apply to any products purchased from unauthorized sellers or through unauthorized sales channels, including unauthorized internet sites.
You can initiate a return by reaching us at +1 (323) 201-6280 or by submitting the form below.