Help Center / Orders & Shipping
Orders & Shipping
What steps should I take if I my order was damaged in transit?
If you purchased directly from our website and experienced damages upon delivery, please reach out to customer service by visiting www.johnnybhaircare.com/contact/ in order to initiate a damages claim. Please save all contents of your order as we will request images of the damaged items. We will be able to help you further once all your order details are obtained.
I bought from another website (Ebay, Amazon, etc.) but my product was damaged or I want a refund.
If you did not order directly from our website (www.johnnybhaircare.com), we kindly ask you to contact the website you originally purchased from to initiate a claim, refund, or exchange. For all Amazon customers, please contact Amazon Customer Service at toll free number (800) 409-4488.
When will I receive my order?
Online orders are processed during business days only, typically Monday-Fridays. It may take 3-10 business days to receive your order based on the shipping address you submit. When your order is complete, you will receive an email with tracking information.
Do you ship internationally?
We currently only accept orders for delivery within the United States. We apologize for any inconvenience.